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ENTERPRISE PLAN

HOW YOURCHANCE PHARMACY USES PINCHAT TO COMPLETE CUSTOMER SERVICE WITH FLYERS, AND INCREASE CUSTOMER SATISFACTION EVENTUALLY

OVERVIEW
WITHIN A FEW MONTHS, YOURCHANCE PHARMACY (HEREINAFTER REFERRED TO AS YOURCHANCE), TRANSFERRED FROM TELEPHONE CUSTOMER SERVICE INTO A MULTI-CHANNEL CUSTOMER SERVICE SYSTEM, PROVIDED CUSTOMERS A REAL-TIME SERVICE EXPERIENCE, AND INCREASED CUSTOMER SATISFACTION SUCCESSFULLY.
CHALLENGE
  • Most Yourchance chains rely on the telephone as their only customer service channel, leading to frequent delays in customer service and long waiting time.
  • Inefficient customer service then led to increasing customer complaints.
ABOUT YOURCHANCE PHARMACY
   YOURCHANCE PHARMACY IS THE CHANNEL UNDER WE CAN MEDICINES CO., AND IT HAS CURRENTLY GROWN INTO TAIWAN'S TOP THREE PHARMACIES. DURING THESE YEARS, THEY CONTINUED TO FULFILL THEIR COMMITMENT TO PROVIDE CUSTOMERS WITH HIGH-QUALITY SHOPPING ENVIRONMENT, PROFESSIONAL PHARMACEUTICAL SERVICES AND RICH PRODUCT SELECTION.

PinChat help hundreds of Yourchance chains to complete its customer service transformation successfully in a short time,
and with the lowest conversion costs.

Exclusive QR Code for each chain. Instant reply with PinChat App. Categorize chats in dashboard.

Each chain has a unique QR Code

Yourchance use PinChat to create a unique QR code for each chain, and they place the QR code on their flyers. When a customer has a question to ask, they can scan QR code to enter the chatroom and ask questions. In addition, Yourchance also be put the QR code in their stores and on their website. In this way, each customer touch point are converted into a customer service channel.

Tags and folders to categorize chatrooms in the dashboard

For different customer problems, related personnel can classify the chatrooms into different folders, such as pending, resolved, no response, etc., so others can also handle the follow-up conversations. If there are specific customer needs that need to be noted, a tag can be added to the chatroom, which helps make customer issue handling no longer complicated.

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Reply instantly with PinChat App, and save all records in a timely manner

Live chat helps accelerate the process of customer service. Pharmacists can reply to questions anytime with PinChat app in their smartphone, and they no longer need to call the customers one by one. Moreover, all the chatroom history will be stored in the dashboard, so if others need to take over the chatroom in the future, they can always quickly refer to previous chats.

Want to enjoy a great chat experience just like Yourchance Pharmacy?

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