We are more than chat. Enjoy our rich features designed specifically for enterprises.

We have all the features you need. Start your chat with customers instantly, and secure orders with PinChat.

PinBoard

Once users enter the landing page, start by leading them to interact with you and your content.

Survey

Let your users complete a survey smoothly during a chat.

Chatbot

Stop answering repeated questions. Build your chatbot quickly with our easy-to-use chatbot builder.

Sub-account

Use sub-account to allow multiple customer service agents to reply to messages at the same time, while enterprises can manage all the replies in the dashboard.

Chat Widget

Copy the code we provided in the dashboard, then paste it into your site to add a live chat button on your website.

Data Analysis

Gain complete control of the interaction data between you and your customers, as well as user profile.

Messaging Functions

Includes 1 to 1 chat and group chat

You can either talk directly with customers, or reach multiple customers in the same space with a group chat, creating different kinds of interactions.

Send all kinds of messages

With PinChat, you can send text messages, voice messages, pictures, videos, files, location, etc., all kinds of messages. Voice call and video call are also coming soon.

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Chatroom Tags and Folders

Add tags to highlight customer demands clearly

Use tags to record customer characteristics or to-do items in your chatroom anytime.

Classify your chatroom with folders to find chats easily

Add resolved chatrooms to a specific folder

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PinBoard

Display your representative contents in one page

Use interactive buttons to add more outbound links, so customers can not only enter the chatroom, but also learn more about you through these links.

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Survey

Design your survey freely with a variety of questions types provided.

We offer multiple choice, short answer, and five-star rating questions. Combine these question types and build the survey that most matches your needs.

Cross-analysis to provide in-depth understanding of customers

With the cross-analysis of your customers' answers, you will be able to understand the characteristics and preferences of different customer groups.

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Chatbot

Switch between chatbot and real agent in a single click

In the chatroom, we provide a single button to switch between chatbot or real agent instantly. You can take over the chat anytime when customers ask for real agent.

Add different types of messages to your chatbot flow

We offer three different types of messages, which includes graphic, button, and carousel.

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Sub-account

Assign different access

Decide the kind of access you want to assign to employees or customer service agents. We provide three types of access levels, which includes chat, edit link, and view data analysis.

Allow multiple staffs to answer simultaneously

Add multiple sub-accounts to the same link, so that different employees or customer service agents can respond to messages under this link instantly.

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Chat Widget

Add a chat button to your website

You can find your chat widget code automatically generated in the dashboard. Then, simply copy the code and paste it to your site, and your visitors can now click on the chat widget on your website to start a chat with you.

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Data Analysis

Understand your user profile

Obtain your user properties, such as browsers, languages, countries and regions, etc., to understand where your audience comes from and your link exposure.

Overview and data of individual links

You can see the data analysis of your account, as well as the data of individual links, which allows you to compare the performance of each link, and observe how the data changes through time.

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