Chatbot

In the chatroom, we provide a single button to switch between chatbot or real agent instantly, so you can take over the chat anytime when customers need instant support. Moreover, our chatbot builder is easy-to-use and helps you build your own chatbot in a timely manner.

Add different types of messages to your chatbot flow

We offer three different types of messages, which includes graphic, button, and carousel.

Button message
Use button messages to guide your customers to click on the buttons and trigger the next message.
Carousel message
Carousel message is composed of multiple button messages. Users can swipe left or right to view all the content.
Graphic message
A graphic message with colorful images and interesting wording makes it easier to raise customers' interest in your content.

Switch between chatbot and real agent in a single click

In the chatroom, we provide a single button to switch between chatbot or real agent instantly. You can take over the chat anytime when customers ask for real agent.

Multilanguage

Add different languages to your chatbot, so users from all around the globe can interact with you instantly and enjoy a great chat experience.

Set up the trigger of your chatbot

You can use chatbot to welcome your users in the beginning of the chat, or you can also set up certain keywords as triggers to call chatbots.

Set up how users can ask for a real agent

Choose when the system should send message notifications to you while users are interacting with the chatbot. If you choose to be alerted when users enter specific keywords, you can show up in time to support your customers without being frequently disturbed by notifications.

Exception messages

Your chatbot can identify the keywords you set up, but they may fail to identify other words. To deal with this situation, you can set up the message to be displayed under this circumstance in advance.

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